A NSW Government website

Frequently asked questions

Here are the answers to some common questions about the NDIS.

What does it mean to be a NDIS participant?

Everyone has different goals. As part of your child’s NDIS planning, you will have help to set goals for and with your child. Goals might include things like:

  • Improving speech or communication skills.
  • Being able to walk.
  • Eating different textures.
  • Toilet training.
  • Completing or joining in with everyday activities.
  • Engaging socially in different settings.
  • Improving self-regulation skills.

Once your child has a NDIS plan in place, you will be able to choose the service providers you’d like to work with. Service providers are professionals who are delivering a service under the NDIS. This might include physiotherapists, speech pathologists or occupational therapists. It might also include other people such as a support worker or coordinator of supports.

Depending on your child’s goals, and the funding allocated in their plan, you may also be able to access things such as equipment/aids, home modifications and transport.

What if I don't meet the eligibility requirements for the NDIS?

If you have a disability and are not eligible for NDIS funding, NDIS can still help you to find and access community and other government services. The NDIS and their partners in the community can provide information to connect you with support in your local area.

How can I make it easier for health teams to work with NDIS?

Even though your child receives NDIS, they may still see Health Services for medical support. The NDIS doesn’t automatically share information about your child with other health services. To help the healthcare team talk to the NDIS and service providers about your child's plan, you need to fill out some paperwork giving permission. It is often helpful for all the professionals in your child’s team to be able to communicate and share information to support your child better. If you would like your healthcare team to be able to speak with your child’s NDIS service providers directly, go to this page for more information and consent forms.

How do I raise concerns about funding?

NDIS Funding Decreased

If you are concerned about your child’s NDIS plan being reduced, speak with your NDIS partner in the community or NDIS Coordinator of Supports, who can help to arrange a review/change of circumstances meeting.

NDIS Application Unsuccessful

If your child’s NDIS application was declined, read the NDIS “reason for decline letter”. This letter lists the reasons why your child’s application was unsuccessful. If you still feel that your child is eligible for the NDIS, you can resubmit an application clearly addressing the reasons outlined in the letter.

Where can I go for help?

NDIS contact details:

WebsiteNational Disability Insurance Scheme (NDIS)
Phone1800 800 110

To find out more information in another language, call the Translating and Interpreting Service (TIS National) on 131 450 and ask to speak to the NDIS on 1800 800 110.

Disability Advocacy Service contact details:

WebsiteDisability Advocacy NSW
Phone1300 365 085