Mental Health Services


Child and Adolescent Mental Health Service

The Child and Adolescent Mental Health Service (CAMHS) is a Hunter region provider for mental health services for identified young people (0-17 years) in the public sector. The service provides assessment and treatment of children and their families where a child is exhibiting, is suspected of having, or is at risk of developing emotional and psychological problems.

CAMHS provides a range of specialist mental health services in both community and inpatient settings across Hunter New England to infants, children, young people, their families and carers with a view to optimising mental health outcomes.

In addition, CAMHS provides a range of prevention, promotion and early intervention activities that aim to increase awareness of mental health issues for children and young people. CAMHS also aims to improve early detection and intervention in the development of mental illness and to actively promote mental health and wellbeing.

Wiyiliin Ta provides assessments of emotional wellbeing issues for children and adolescents from an Aboriginal background. Staff work in close partnership with Awabakal Medical Centre.

Contact details

The staff at the Child and Adolescent Mental Health Service will make contact with families following a referral from the Mental Health Contact Line.

Mental Health Line: 1800 011 511


(02)49 257800

Lake Macquarie   

(02)49 049100

Hunter Valley       

(02)49 392449

Mental Health Services, Resources and Support Information

The Child and Adolescent Mental Health Service adopts a family based approach to working with young people, with family therapy being the main intervention technique used by the service.

The service provides:

  • Family therapy
  • Counselling
  • Parent/Family Education
  • Parent/Family Support Group
  • Integration Support
  • Medical Services

The types of problems treated include: Adjustment Disorders, Tourette's Disorder, Obsessive Compulsive Disorder, Post Traumatic Stress Disorder, Separation Anxiety, Conduct problems, Anorexia and Bulimia Nervosa, Personality problems, Autistic Spectrum Disorders, Depression, Anxiety, Phobias, School Refusal, Enuresis, Schizophrenia, Sleep problems, Bereavement and Encopresis.



All referrals must be directed to the Mental Health Line (1800 011 511). The Mental Health Line is a 24-hour telephone service operating seven days a week across NSW and determines the appropriate service for referral.

The service may have a waiting list and families may need to wait four to six weeks prior to being seen. A young person considered a high priority is usually seen within one to four weeks. Time is made available for urgent appointments, allowing urgent referrals to be seen quickly.

School Resources




The Black Dog Institute

Headspace School Support

Kids Helpline @ School

LGBTI Students and School
LGBTI Sample School Policy

Responding to Mental Health Complexities: A Resource for Schools
Mental Health Complexities School Resource

Students avoiding school due to mental health difficulties
School Refusal: Every school day counts

School refusal for parents and carers
School Refusal: Parent handout

Eating Disorders in Schools
Eating Disorders in Schools: Prevention, Early Identification and Response
Navigating Their Way To Health: A brief guide to supporting someone with an eating disorder
Navigating Your Way To Health: A brief guide to approaching the challenges, treatment and pathways to recovery from an eating disorder

Fact Sheets, Webinars and Training



Resourcing Parents

eMental Health

MoodGYM: learn cognitive behaviour therapy skills for preventing and coping with depression

eheadspace: a confidential, free and secure space where young people 12-25 or their family can chat, email or speak on the phone with a qualified youth mental health professional.

MindSpot Clinic: a free telephone and online service for Australian adults troubled by symptoms of anxiety or depression.

Smiling Mind: an app that brings mindfulness meditation to all.

The Toolbox: the best apps for your brain and body.

The Brave Program: an interactive, online program for the prevention and treatment of childhood and adolescent anxiety.

Mindhealthconnect: find mental health and wellbeing information, support and services from Australia's leading health providers in one place.

Hunter Valley Indigenous Directory Online (compiled and maintained by Miromaa Aboriginal Language and Technology Centre).

Head to Health (H2H): contains around 370 mental health recources funded by the Australian Government.

Local services (Newcastle area) 

headspace Newcastle:

headspace Maitland:


Carers Australis NSW:

ARAFMI Hunter:


'13 Reasons Why' resources

Mental Health First Aid Australia - important talking points and a plot summary with explanation of content concerns:

Headspace – response to the series and links for managing social media, grief and talking about suicide with a young person:

Hunter Institute of Mental Health – Six Reasons Why I’m Concerned About a TV Series by Jaelea Skehan:

Hunter Institute of Mental Health – Conversations Matter:

Talking to young people about the show:
How to talk to young people about 13 Reasons Why


In an emergency situation call 000.

If someone has attempted, or is at immediate risk of attempting to harm themselves or someone else call 000 immediately.


Crisis Support

The NSW Mental Health Access Line (NSW)

1800 011 511

This 24-hour telephone helpline is staffed by mental health clinicians and provides telephone triage, assessment and referral services. The Mental health Line can also provide advice about clinical symptoms, the urgency of the need for care and local treatment options for service providers, such as general practitioners, police and ambulance officers.



13 11 14

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.


Suicide Call Back Service

1300 659 467

A free service for people who are suicidal, caring for someone who is suicidal, bereaved by suicide or are health professionals supporting people affected by suicide.


Kids Help Line

1800 55 1800

Kids Helpline is a free, 24/7 phone and online counselling service for young people aged 5 to 25.


Child Protection Helpline

132 111

If you think a child or young person is at risk of harm from abuse or neglect, contact the Child Protection Helpline. The Child Protection Helpline is a 24 hours a day, 7 days a week, state wide call centre staffed by professionally qualified caseworkers to receive and screen all reports.

The following counselling services support and assist people from various groups and communities. Check call rates for each service before you use a mobile phone as you may be charged mobile rates.

ARAFMI Hunter Inc

02 4961 6717 (Monday to Friday, 9am - 5pm)

Mental Health Carers ARAFMI Hunter Inc. is a non-Government not for profit charitable organisation managed by a committee of family members, carers, mental health care professionals and interested local people. At least 51% of the committee membership are relatives of people with a mental illness. Mental Health Carers ARAFMI Hunter recognizes the need for carers and family of the mentally ill to be able to reach out to someone for support, information or just an understanding voice. Telephone Support Counselling is available from 9.30am - 4.30pm Monday to Friday.



1300 78 9978

MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues. MensLine provides a safe and private place to talk about concerns; confidential, anonymous and non-judgmental support; coaching and practical strategies for managing personal relationship concerns; and relevant information and linkage to other appropriate services and programs as required.


Kids Help Line

1800 55 1800

Kids Helpline is a free, 24/7 phone and online counselling service for young people aged 5 to 25.


Veterans and Veterans Families Counselling Service (VVCS)

1800 011 046

VVCS provides free and confidential, nation-wide counselling and support for war and service-related mental health conditions, such as posttraumatic stress disorder (PTSD), anxiety and depression. VVCS also provides relationship and family counselling to address issues that can arise due to the unique nature of military service. VVCS counsellors have an understanding of military culture and can work with clients to find effective solutions for improved mental health and wellbeing.


Carers Australia

1800 242 636

Short-term counselling and emotional and psychological support services for carers and their families in each state and territory.



1800 184 527 (3pm to 12am every day)

QLife is Australia’s first nationally-oriented counselling and referral service for Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people. QLife provides nation-wide, early intervention, peer supported telephone and web based services to diverse people of all ages experiencing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or other social determinants that impact on their health and wellbeing. Online chat support available from 3pm to 12am every day.



1800 650 890

eheadspace is not an emergency service but offers mental health support and treatment where appropriate. eheadspace provides online and telephone support and counselling to young people 12 - 25 and their families and friends. If you're aged 12 to 25, you can contact eheadspace if you need support or are worried about your mental health. eheadspace can help you deal with a broad range of issues like bullying, drug and alcohol issues, depression and anxiety, relationships, concerns about a friend, fitting in and isolation. eheadspace specialists can also help you to get back on track with your study, career, job and other advice relating to employment and education. If you're a parent or carer who is concerned about the mental health of a young person aged 12 to 25, you can contact eheadspace for specialist advice and support. You can also visit the headspace website for more information:



1800 737 732

1800RESPECT is the National Sexual Assault Domestic Family Violence Counselling Service. It is a confidential online and telephone counselling, information and referral service available 24 hours a day, 7 days a week. This service is staffed by professional counsellors with a minimum of a three year tertiary degree in relevant fields and no less than two years’ full time counselling experience. Callers are answered immediately and transferred to the service they need.


Domestic Violence Line

1800 656 463

The Domestic Violence Line is a statewide free-call number available 24 hours, seven days a week. The Domestic Violence Line provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence. Domestic Violence Line staff are aware of the special needs of Aboriginal women and women from other cultures, as well as those living in rural and remote areas. Interpreters and TTY can be arranged where necessary to ensure that all people, regardless of their language or disability can use the service. The service has an extensive list of contacts, people and services across NSW who can help. The Domestic Violence Line makes referrals to women's refuges and explains what they are and what they do. It also makes referrals to family support services, counselling, the police and courts, lawyers and hospitals. It helps with transport, emergency accommodation and other relevant support.


Alcohol Drug Information Service (ADIS)

1800 422 599

You can call ADIS any time of the day or week for support, information, advice, crisis counselling and referral to services in NSW. ADIS counsellors understand the difficulties of finding appropriate drug and alcohol treatment and use their knowledge and experience to assist you.


Relationships Australia

1300 364 277

Relationships Australia provides relationship support services for individuals, families and communities. They offer services around the country that include counselling, family dispute resolution (mediation) and a range of family and community support and education programs. Fees for programs and services vary – please check the website for further information.



1300 736 966

02 4016 0550 (Newcastle)

Interrelate provides relationship services through a network of centres across metropolitan, regional and rural New South Wales. They offer relationship education, counselling, parenting support, a parenting after separation program, family dispute resolution and carer support. Some of their services are free and others attract a fee that may be charged based on income.


The NSW School-Link Initiative is a collaborative partnership between NSW Health and the Department of Education. School-Link Coordinators work with the Child and Adolescent Mental Health Service and the Department of Education to improve the mental health, wellbeing and resilience of children and young people.

Hunter New England Local Health District has three School-Link Coordinators located at:

  • Tamworth
  • Taree
  • Newcastle

School-Link Coordinators work collaboratively with schools to provide:

  • Advice and implementation of evidence-informed mental health and wellbeing programs
  • Guidance in collaborative care planning
  • Psychoeducation for staff
  • Links to local services
  • Support in implementing suicide postvention guidelines

School-Link Coordinators also work alongside the Child and Adolescent Mental Health Service to provide:

  • Assistance in devising school-based support for children and young people
  • Consultation around school contexts
  • Specialist support for transitions between educational and health settings


School Link


Got It! - Getting on Track in Time Program

Getting on Track in Time (Got It!) is an evidenced-based, early intervention mental health program for children in K-2 and their parents/carers. The program is delivered by local health professionals from the Hunter New England Health, Child and Adolescent Mental Health Service (CAMHS) and runs in partnership with the Department of Education. Got It! incorporates a universal and targeted approach to understanding and responding to emerging conduct concerns and disruptive behaviours in children.

Learn more about the Got It! Program.


A referral to Got It! is completed via a formal expression of interest form that is completed by the school principal. This form can be obtained from the Got It! Team or the Department of Education, Network Specialist Centre Facilitator.

Debborah Beckwith Teena Skelton
Networked Specialist Centre Facilitator
Networked Specialist Centre Facilitator 
Newcastle/Lake Macquarie
Maitland Office: (02)49 313522 Adamstown Office: (02)49 043900
Email: Email:



Got It