Telehealth

 

 

Hunter New England Local Health District is committed to providing the very best healthcare as close to home as possible. Our telehealth services connect hospitals, clinicans and patients. This enables, where appropriate, families to receive expert healthcare advice online. Telehealth is most suited for follow-up or review appointments.

It's just like using Skype. The software used by Hunter New England Health is completely secure, encrypted and confidentail (the software does not operate on a Windows phone, Blackberry phones or Linux computers).

Your child's appointment can be held at home, with your child's GP, paediatrician, other local healthcare professional or at school. Consultations, if eligible, may be bulk-billed to Medicare. Check your eligibility via the interactive map.


Setting up your device
Telehealth set up for your Windows computer

Note for Windows: Internet Explorer must be installed on your Windows PC when using the SCOPIA Desktop Client, even if you choose to access the meeting with an alternate web browser like Firefox, Safari or Chrome.


Step 1

Check your internet speed

* Telehealth needs to have a reliable broadband internet connection to work successfully.

* If unsure of your internet speeds, please run an Internet Speed Test, by selecting Begin Test from website Ookla Internet Speed Test

* Write down the results and repeat the test at least one more time to ensure that you are getting reliable results.


Step 2

Compare your results

We do not recommend telehealth consultations when internet speeds are lower than:

* Download: 0.3 Mbps - this affects the quality that you will see of your clinician

* Upload: 0.3 Mbps - this affects the quality that your clinician will see of you.

Please note that if you are connecting using mobile broadband, internet connection speeds vary and often fluctuate significantly at different locations and times of day. It is ideal to test your connection speeds at the proposed time of the appointment and in the location that you intend to be in.

If your results are lower than the recommended speeds, you will need to arrange alternatives in order to participate in a telehealth consultation. This may include having the telehealth consultation:

* At a family member's or friend's house,

* With your GP (if appropriate), or

* At a nearby health facility.


Step 3

Install and test the telehealth software              

Click to install the software (it is free) and launch the telehealth test site.

* The test site should display a looping video that runs you through some simple checks to ensure that you are ready for your telehealth consultation.

Browser Installation Guides

Depending on your browser, there may be some issues with the installation. Unfortunately browser updates may affect software installation. 

If the software still fails to install after reviewing the appropriate guide, please go to the Support section of our website.


Step 4

Support

If you have gone through the above steps and are having ongoing issues, please contact the telehealth helpdesk at HNELHD-ClinicalTelehealth@hnehealth.nsw.gov.au. Other contact details are found on our support page.

Hours of support are Monday to Friday 8:00am - 5:00pm.

Telehealth set up for your Mac computer

OS X 10.5 or higher, Intel only

 

Step 1

Check your internet speed

* Telehealth needs to have a reliable broadband internet connection to work successfully.

* If unsure of your internet speeds, please run an Internet Speed Test, by selecting Begin Test from website Ookla Internet Speed Test

* Write down the results and repeat the test at least one more time to ensure that you are getting reliable results.


Step 2

Compare your results

We do not recommend telehealth consultations when internet speeds are lower than:

* Download: 0.3 Mbps - this affects the quality that you will see of your clinician

* Upload: 0.3 Mbps - this affects the quality that your clinician will see of you.

Please note that if you are connecting using mobile broadband, internet connection speeds vary and often fluctuate significantly at different locations and times of day. It is ideal to test your connection speeds at the proposed time of the appointment and in the location that you intend to be in.

If your results are lower than the recommended speeds, you will need to arrange alternatives in order to participate in a telehealth consultation. This may include having the telehealth consultation:

* At a family member's or friend's house,

* With your GP (if appropriate), or

* At a nearby health facility.


Step 3

Install and test the telehealth software

* Click to install the software (it is free) and launch the telehealth test site.

* If this is successful and the internet speeds are sufficient, then you are ready to use telehealth.

* The test site should display a looping video that runs you through some simple checks to ensure that you are ready for your telehealth consultation.

* A Mac has default microphone and speaker settings that can be changed if required through System Preferences - Sound

Browser Installation Guides

Depending on your browser, there may be some issues with the installation. 

If the software still fails to install after reviewing the appropriate guide, please go to the Support section of our website.


Step 4         

Support

If you have gone through the above steps and are having ongoing issues, please contact the telehealth helpdesk at HNELHD-ClinicalTelehealth@hnehealth.nsw.gov.au. Other contact details are found on our support page.

Hours of support are Monday to Friday 8:00am - 5:00pm.

Telehealth set up for your iPad or iPhone

Please follow the steps below to set up your iPad or iPhone.

Be aware that iPhone 3GS and below, or iPad 1 are not supported as they do not have forward facing cameras.


Step 1 

Check your internet speed

* Telehealth needs to have a reliable broadband internet connection to work successfully.

* To check your internet speed on an iPad or iPhone, you will need to download the Ookla SpeedTest.net app from the App Store.

* Once installed, open the app and click the Begin Test button to check your internet speed.

* Repeat the test at least one more time to ensure that you are getting reliable results.

* Previous test results can be found in the results section of the app


Step 2     

Compare your results

We do not recommend telehealth consultations when internet speeds are lower than:

* Download: 0.3 Mbps - this affects the quality that you will see of your clinician

* Upload: 0.3 Mbps - this affects the quality that your clinician will see of you.

Please note that if you are connecting using mobile broadband, internet connection speeds vary and often fluctuate significantly at different locations and times of day. It is ideal to test your connection speeds at the proposed time of the appointment and in the location that you intend to be in.

If your results are lower than the recommended speeds, you will need to arrange alternatives in order to participate in a telehealth consultation. This may include having the telehealth consultation:

* At a family member's or friend's house,

* With your GP (if appropriate), or

* At a nearby health facility.


Step 3

Install Scopia Mobile

Download the app Avaya Scopia Mobile

* HNE Health uses Avaya Scopia for secure telehealth consultations.

* Download and install the free Avaya Scopia Mobile app from the App Store.

* Open the application and enter the address telemed.hnehealth.nsw.gov.au as the Scopia Desktop Server and click Done.

* If entered correctly, it should then display Enter a meeting ID.


Step 4

Connect to the HNE Telehealth Test Site

* After the app is installed, click the button on the left to launch the telehealth test site.

* The test site should display a looping video that runs you through some simple checks to ensure that you are ready for your telehealth consultation.

* To disconnect from the session, tap on the screen then click the red Disconnect button.

* If this is successful and the internet speeds are sufficient, then you are ready to use telehealth.


Step 5       

Support

If you have gone through the above steps and are having ongoing issues, please contact the telehealth helpdesk at HNELHD-ClinicalTelehealth@hnehealth.nsw.gov.au. Other contact details are found on our support page.

Hours of support are Monday to Friday 8:00am - 5:00pm.

Telehealth set up for your Android Tablet or Smartphone

Please follow the steps below to set up your Android device. Be aware that some lower cost Android devices have poor quality webcams which affect what your clinician sees. In these circumstances it may be worth arranging an alternative for your telehealth consultation.


Step 1  

Check your internet speed

*Telehealth needs to have a reliable broadband internet connection to work successfully.

*To check your internet speed on an Android device, you will need to download the Ookla SpeedTest.net app from the Play Store.

* Once installed, open the app and click the Begin Test button to check your internet speed.

* Repeat the test at least one more time to ensure that you are getting reliable results.

* Previous test results can be found in the results section of the app.


Step 2  

Compare your results

We do not recommend telehealth consultations when internet speeds are lower than:

* Download: 0.3 Mbps - this affects the quality that you will see of your clinician

* Upload: 0.3 Mbps - this affects the quality that your clinician will see of you.

Please note that if you are connecting using mobile broadband, internet connection speeds vary and often fluctuate significantly at different locations and times of day. It is ideal to test your connection speeds at the proposed time of the appointment and in the location that you intend to be in.

If your results are lower than the recommended speeds, you will need to arrange alternatives in order to participate in a telehealth consultation. This may include having the telehealth consultation:

* At a family member's or friend's house,

* With your GP (if appropriate), or

* At a nearby health facility.


Step 3

Install and set up the free Avaya Scopia Mobile app

Download the app Avaya Scopia Mobile

HNE Health uses Avaya Scopia for secure telehealth consultations.

* Download and install the free Avaya Scopia Mobile app from the Play Store.

* Open the application and enter the address telemed.hnehealth.nsw.gov.au as the Scopia Desktop Server and click Done.

* If entered correctly, it should then display Enter a meeting ID.


Step 4  

Connect to the HNE Telehealth Test Site

* After the app is installed, click the button on the left to launch the telehealth test site, or alternatively type in the meeting ID 6659000 into the Scopia App

* The test site should display a looping video that runs you through some simple checks to ensure that you are ready for your telehealth consultation.

* To disconnect from the session, tap the Back button.

* If this is successful and the internet speeds are sufficient, then you are ready to use telehealth.


Step 5  

Support

If you have gone through the above steps and are having ongoing issues, please contact the telehealth helpdesk at HNELHD-ClinicalTelehealth@hnehealth.nsw.gov.au. Other contact details are found on our support page.

Hours of support are Monday - Friday 8:00am - 5:00pm.

Telehealth - saving precious time